Cheers Cleaning Auckland – Terms & Conditions

These Terms & Conditions (“Terms”) govern the provision of home cleaning, carpet and upholstery cleaning, office cleaning, and window cleaning services (collectively referred to as “Services”) by Cheers Cleaning Auckland (“Company”) to the customer (“Customer”).

1. Scope of Services

The Services include general home cleaning, carpet and upholstery cleaning, office cleaning, and window cleaning, as outlined in the agreed booking confirmation or service order.

2. Payment and Fees

2.1 Deposit & Card on File

Upon booking, the Customer authorises Cheers Cleaning Auckland to charge a 15% deposit to the credit card on file.
The card details will be securely stored, and the remaining balance will be automatically charged to the same card after the completion of the service.

2.2 Payment Methods

We accept Visa, Mastercard, and AMEX.

2.3 Regular Cleaning Discounts

The Company offers discounted rates for Customers who commit to regular home cleaning services:

• Weekly Cleaning: 40% discount

• Fortnightly Cleaning: 20% discount

• 4-Weekly (Every 4 Weeks) Cleaning: 10% discount

These discounts are automatically applied to the agreed regular service rate.

If a Customer on a regular cleaning schedule skips or reschedules a service, their discount rate may be adjusted to reflect the updated frequency for the next service.
This ensures fairness and consistency across all service plans.

For Example:

• A weekly cleaning client who skips one visit will be charged the fortnightly rate (20% discount) for the next service.

• A fortnightly client who skips one visit will be charged the 4-weekly rate (10% discount) for the next service.

• A 4-weekly client who skips a service may be charged the full standard rate (no discount) for the following visit.

This policy applies to all regular frequencies and aims to maintain service consistency.

Note: This adjustment does not apply during the holiday season, including year-end and New Year holiday periods, where all regular clients will be charged at their normal agreed rate regardless of skips.

Customers are encouraged to maintain their agreed cleaning frequency to continue enjoying their full discount benefits.

2.4 Short-Notice Cancellations or Rescheduling

If a regular home cleaning service is cancelled or rescheduled with less than 48 hours’ notice, a 15% fee of the scheduled service rate will apply.

This fee helps cover the cost of unutilised time, as short-notice changes can prevent us from rebooking the time slot and may impact our team’s availability for other clients.

We greatly appreciate your understanding and cooperation in helping us provide consistent and fair service to all of our customers.

Please Note:
The conditions outlined in this section apply exclusively to regular home cleaning services.
For one-off services such as move-out cleans, carpet cleaning, or pre-sale cleaning, please refer to Section 4 and 5 below.

2.5 Termination of Regular Home Cleaning Service

If the Customer wishes to terminate their regular home cleaning service plan, at least two (2) weeks’ written notice is required.
This notice period allows the Company to adjust scheduling and staffing accordingly and to ensure a smooth transition for both parties.

2.6 Initial Cleaning Requirement and Minimum Term for Regular Services

To ensure a consistent quality standard from the beginning, all new Customers commencing a regular home cleaning plan are required to receive an Initial Cleaning before their regular services begin.
The Initial Cleaning is designed to bring the property to a maintainable level and is generally priced at approximately 1.5 times the regular cleaning rate.
An estimated cost will be provided before scheduling the Initial Cleaning.

Minimum Commitment:
Regular home cleaning services require a minimum of four (4) consecutive visits.
Customers who complete four regular visits may terminate the service thereafter without any surcharge, and the agreed frequency discount (weekly, fortnightly, or 4-weekly) will continue to apply to those completed services.
Customers who cancel after only one (1) or two (2) regular visits will be charged an adjustment fee to recover the difference between the discounted rate previously applied and the standard (non-discounted) rate.
This policy ensures the fair application of frequency-based discounts.

3. Late Payment Penalty

A late payment fee of $29.90 applies to payments made more than one day after the due date. An interest charge of 0.8% per day may be applied to overdue balances. If payment remains outstanding, the Company may engage a debt collection agency with prior notice to the Customer.

4. Scheduling and Changes (One-Off Services Only)

The Customer agrees to schedule services in advance and notify the Company of any required changes at least 48 hours before the scheduled service time.

5. Cancellation & Rescheduling Policy (One-Off Services Only)

5.1 Cancellation & Refund Policy

• Cancellations Made More Than 48 Hours Before Service
  Cancellations are accepted free of charge.

• Cancellations Made Between 24 and 48 Hours Before Service
  A cancellation fee equal to 15% of the total service fee (i.e., the deposit) will apply. No additional charges will be incurred.

• On-Site Cancellations or Changes
  If the cleaner (or technician) has already arrived at the site, or the service is cancelled with less than 24 hours’ notice, a cancellation fee equal to 50% of the total service fee will apply.
  This includes situations where the premises are inaccessible or other client-related issues prevent the service from proceeding.

5.2 Rescheduling Policy

• Requests Made More Than 48 Hours Before Service
  Rescheduling is free of charge.

• Requests Made Within 48 Hours of the Scheduled Service Time
  A rescheduling fee equal to 15% of the total service fee will apply.

• On-Site Rescheduling or Changes
  If a change or rescheduling request is made after the cleaner or technician has arrived on-site, a fee equal to 25% of the total service fee will apply.

6. Access and Safety

The Customer must ensure timely and safe access to the premises and provide a safe working environment for the Company’s staff.

7. Damages and Liability

While the Company will exercise reasonable care during service delivery, it will not be liable for damage unless caused by gross negligence or wilful misconduct.

8. Quality of Service

The Company aims to deliver all services to a high professional standard.
Any concerns must be reported within 24 hours of service completion for prompt resolution.

9. Confidentiality

Both parties agree to maintain the confidentiality of all personal and business information shared during the provision of Services.

10. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of New Zealand courts.

11. Modifications to Terms

The Company reserves the right to modify these Terms at any time. Changes take effect upon being published on the Company’s website or communicated directly to the Customer.

12. Customer Responsibilities

The Customer is responsible for providing accurate information during booking and for ensuring access is available at the agreed time.
Failure to do so may result in delays, additional charges, or cancellation at the Company’s discretion.

13. Additional Charges

If additional work is required beyond the original quote (e.g., excessive dirt or unforeseen needs), extra fees may apply.
The technician will notify the Customer and seek approval before proceeding.

14. Service Limitations

The Company does not guarantee the full removal of all stains, marks, or odours—especially in cases involving permanent damage or delicate materials. Expected outcomes will be discussed beforehand when relevant.

15. Communications

15.1 SMS Reminders

Cheers Cleaning Auckland sends SMS reminders to Customers after a booking is confirmed. These messages are sent to the mobile number provided and serve as reminders for upcoming services. By confirming a booking, you agree to receive these notifications.

15.2 Opt-Out

If you wish to opt out of SMS reminders, please notify us in writing at least 48 hours before your scheduled service.