Cheers Cleaning Auckland – Terms & Conditions

These Terms & Conditions (“Terms”) govern the provision of home cleaning, carpet and upholstery cleaning, office cleaning, and window cleaning services (collectively referred to as “Services”) by Cheers Cleaning Auckland (“Company”) to the customer (“Customer”).

1. Scope of Services

The Services include general home cleaning, carpet and upholstery cleaning, office cleaning, and window cleaning, as outlined in the agreed booking confirmation or service order.

2. Payment and Fees

The Customer agrees to pay the quoted service fee in accordance with the pricing and payment terms provided in the invoice or booking confirmation.

3. Late Payment Penalty

A late payment fee of $29.90 will apply to payments received more than one day after the due date. An interest rate of 0.8% per day may also be charged on overdue balances. If payment remains outstanding, the Company may engage a debt collection agency, with prior notice given to the Customer.

4. Scheduling and Changes

The Customer agrees to schedule services in advance and notify the Company of any required changes at least 24 hours before the scheduled service time.

5. Cancellation and Rescheduling Policy

The Customer may cancel a booking free of charge if the request is made more than 24 hours before the scheduled service time. A full refund will be issued for any payments made.

Cancellations made between 24 and 12 hours before the appointment will incur a cancellation fee equal to 50% of the quoted service fee.

Cancellations made within 12 hours of the scheduled service time will incur the full quoted service fee, and no refund will be provided.

Rescheduling requests made more than 24 hours before the scheduled time are free of charge.

Rescheduling requests made within 24 hours of the appointment may be subject to a rescheduling fee equal to 20% of the quoted service fee, to cover operational and scheduling costs.

If the technician has already arrived at the premises and the service is cancelled or rescheduled on-site, the full quoted service fee will apply.

In cases of emergency or exceptional circumstances (e.g. medical emergencies, accidents), the Company may consider a refund, waiver, or rescheduling without penalty at its sole discretion. Supporting documentation may be requested.

Customers are advised to notify the Company via phone, SMS, or email as early as possible. Reminder notifications are sent prior to the appointment to assist in avoiding late changes.

6. Access and Safety

The Customer must ensure safe and timely access to the premises for the provision of services and maintain a safe environment for the Company’s staff.

7. Damages and Liability

While the Company will exercise reasonable care during service delivery, it will not be held liable for any damage unless caused by gross negligence or willful misconduct.

8. Quality of Service

The Company aims to deliver services to a high professional standard.
Any concerns or complaints must be reported within 24 hours of service completion to allow for prompt resolution.

9. Confidentiality

Both parties agree to maintain the confidentiality of any personal or business information exchanged during the course of providing Services.

10. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes shall be resolved under the exclusive jurisdiction of New Zealand courts.

11. Modifications to Terms

The Company reserves the right to modify these Terms at any time. Any changes will become effective upon being published on the Company’s website or communicated directly to the Customer.

12. Customer Responsibilities

The Customer is responsible for ensuring accurate information is provided during the booking process and for being present or providing access at the agreed time. Failure to do so may result in delays, additional charges, or cancellation at the Company’s discretion.

13. Additional Charges

If additional work is required beyond the original quote (e.g. excessive dirt, unexpected service needs), the Company reserves the right to charge extra fees. The technician will inform the Customer and obtain consent before proceeding with additional services.

14. Service Limitations

The Company does not guarantee complete removal of all stains, marks, or odours, especially in cases involving permanent damage or delicate materials. Technicians will discuss expected outcomes with the Customer where relevant before beginning the service.

By using the Services of Cheers Cleaning Auckland, the Customer acknowledges and agrees to these Terms & Conditions. These Terms are designed to ensure transparency, fairness, and mutual understanding between the Company and the Customer.