Privacy Policy

Cheers Cleaning Limited Effective Date: 13 July 2026

Cheers Cleaning Limited (“Cheers”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store and share your personal data when you engage with our services or visit our website.

This Policy complies with the New Zealand Privacy Act 2020 and other applicable laws.

1. What Personal Information We Collect

We may collect the following types of personal information:

• Identity & Contact Info: Your name, email address, phone number, and service/billing address.
• Booking & Service Info: Services booked, property access notes, special instructions, support requests, and before-and-after photos of work areas taken for quality assurance and record-keeping.
• Account Details: Login credentials, preferences, and communication settings.
• Payment Info: Payments are processed by our secure third-party payment processor, Stripe. We do not store your full card details on our own systems.
• Usage Data: IP address, browser type, device identifiers, and site usage patterns.
• Job Applicant Info: If you apply to work with us, we may collect your employment history and related information.

2. How We Collect Your Information

We collect information:

• Directly from you: When you book services, request a quote, fill out contact forms, or communicate with us.
• Automatically: Through cookies, analytics tools, and your use of our website and online booking system.
• From third parties: Including analytics and advertising providers, and — for job applicants only — references or publicly available professional profiles.

3. Why We Collect and Use Your Information

We use your information to:

• Provide and manage our cleaning services.
• Send booking confirmations, invoices, and service reminders by email and SMS.
• Set up and manage your account.
• Respond to inquiries and support requests.
• Process payments.
• Improve our website and service experience.
• Send marketing messages (only with your consent — you can unsubscribe at any time).
• Run internal operations and analytics.
• Comply with legal and regulatory obligations.
• Screen for fraud or illegal activity.
• Assess job applications if you apply to work with us.

4. Sharing Your Information

We may share your information with:

• Our booking platform (BookingKoala) and payment processor (Stripe), which operate our online booking and payment systems.
• Our cleaning technicians, to the extent needed to perform your service.
• Service providers such as hosting and IT providers.
• Marketing and advertising platforms (e.g., email tools, retargeting services).
• Courts, regulators, or legal advisors if required by law.
• Business partners or a purchaser in the event of a business sale or restructure.

Some of these providers store data on secure servers outside New Zealand (including in the United States). In such cases, we ensure your data is protected by safeguards comparable to the NZ Privacy Act 2020 or obtain your consent before transfer.

5. Cookies and Analytics

We use cookies to improve user experience, personalise content, and for marketing purposes.

Types of cookies we use:

• Necessary cookies: Enable website functionality.
• Performance cookies: Help us understand usage trends.
• Functionality cookies: Remember your preferences.

We may use tools like Google Analytics and Facebook Pixel, which may track your interactions with our site. You can manage or block cookies via your browser settings. Learn more about Google’s data practices at: www.google.com/policies/privacy/partners

6. Your Rights and Choices

• Access: You can request a copy of the personal information we hold about you.
• Correction: Ask us to fix any incorrect or outdated information.
• Unsubscribe: Opt out of marketing emails anytime via the unsubscribe link or by contacting us. To opt out of SMS reminders, contact us in writing.
• Delete or restrict: In some cases, you can ask us to delete or limit the use of your data.

To exercise your rights, contact us using the details below.

7. How Long We Keep Your Information

We keep personal information only as long as it is needed for the purposes described in this Policy. Booking and invoice records are retained for at least seven (7) years to meet New Zealand tax record-keeping requirements, after which information is securely deleted or anonymised.

8. How We Keep Your Information Safe

We use a combination of physical, technical and administrative measures to protect your personal information. While we take reasonable precautions, no system can be guaranteed to be completely secure. If we become aware of a privacy breach likely to cause serious harm, we will notify affected individuals and the Privacy Commissioner as required by the Privacy Act 2020.

9. External Links

Our website may link to external sites we don’t control. We’re not responsible for the privacy practices of other websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Please check back periodically to stay informed.

11. Contact Us

If you have questions, requests, or concerns regarding your personal information, contact us:

Cheers Cleaning Limited Phone: 0800 4500 89 Email: info@cheerscleaning.co.nz

You can also lodge a complaint with the Office of the Privacy Commissioner at www.privacy.org.nz.

Last updated: 13 July 2026