Privacy Policy
Cheers Cleaning Limited
Effective Date: 19 April 2025

Cheers Cleaning Limited (“Cheers”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store and share your personal data when you engage with our services or visit our website.

This Policy complies with the New Zealand Privacy Act 2020 and other applicable laws.

1. What Personal Information We Collect

We may collect the following types of personal information:

• Identity & Contact Info: Your name, email address, phone number, billing/delivery address, and date of birth.

• Account Details: Login credentials, preferences, and communication settings.

• Payment Info: Payment card or bank details via our secure third-party payment processor (e.g., Stripe).

• Usage Data: IP address, browser type, device identifiers, location (GPS), browsing activity, and site usage patterns.

• Service Info: Cleaning services booked, support requests, and any other information you provide while using our services.

• Professional Info: If you’re applying to work with us, we may collect your employment history and related data.

2. How We Collect Your Information

We collect information:

• Directly from you: When you register, book services, fill out contact forms, or communicate with us.

• Automatically: Through cookies, analytics tools, and your use of our website.

• From third parties: Including analytics providers, marketing tools, or publicly available sources (e.g., LinkedIn).

3. Why We Collect and Use Your Information

We use your information to:

• Provide and manage our cleaning services.

• Set up and manage your account.

• Respond to inquiries and support requests.

• Process payments and send invoices.

• Improve our website and service experience.

• Send marketing messages (if you’ve opted in).

• Run internal operations and analytics.

• Comply with legal and regulatory obligations.

• Screen for fraud or illegal activity.

• Assess job applications if you apply to work with us.

4. Sharing Your Information

We may share your information with:

• Service providers (e.g., cleaners, payment processors, hosting and IT providers).

• Marketing and advertising platforms (e.g., email tools, retargeting services).

• Courts, regulators, or legal advisors if required by law.

• Business partners or in the event of a business sale or restructure.

Some of these parties may be based outside of New Zealand. In such cases, we’ll ensure your data is protected by safeguards equivalent to the NZ Privacy Act or obtain your consent before transfer.

5. Cookies and Analytics

We use cookies to improve user experience, personalise content, and for marketing purposes.

Types of cookies we use:

• Necessary cookies: Enable website functionality.

• Performance cookies: Help us understand usage trends.

• Functionality cookies: Remember your preferences.

We may use tools like Google Analytics and Facebook Pixel. These may track your interactions with our site. You can manage or block cookies via your browser settings. Learn more about Google’s data practices at: www.google.com/policies/privacy/partners

6. Your Rights and Choices

• Access: You can request a copy of your personal data.

• Correction: Ask us to fix any incorrect or outdated info.

• Unsubscribe: Opt-out of marketing emails anytime via the link provided or by contacting us.

• Delete or restrict: In some cases, you can ask us to delete or limit use of your data.

To exercise your rights, contact us using the details below.

7. How We Keep Your Information Safe

We use a combination of physical, technical and administrative measures to protect your personal information. While we take reasonable precautions, no system is completely secure. Transmission of data over the internet is at your own risk.

8. External Links

Our website may link to external sites we don’t control. We’re not responsible for the privacy practices of other websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Please check back periodically to stay informed.

10. Contact Us

If you have questions, requests, or concerns regarding your personal information, contact us:

Cheers Cleaning Limited
Phone: 0800 4500 89
Email: info@cheerscleaning.co.nz

You can also lodge a complaint with the Office of the Privacy Commissioner at www.privacy.org.nz.

Last updated: 19 April 2025